Terms of service

Last updated: 14 September 2026

These terms are an agreement between you and Nod88 Ltd, a company registered in England and Wales (company number 17381626) with its registered office at 30 High Street, Chepstow, Wales, NP16 5LJ. We trade as SignPal.

They apply if you hold a SignPal account. If you have simply been asked to sign something, these terms are not for you: you have no agreement with us, and the privacy policy explains what happens to your data.

1. What SignPal does

SignPal lets you send an agreement to one or more people, collect their electronic signatures, and produce a signed document with a certificate recording who signed, when and from where.

What we do not do. We do not read your agreements, advise on them, or check that they say what you meant. We have no view on whether an agreement is suitable, enforceable or complete. That is entirely yours.

2. Your account

You need an account to send agreements. You are responsible for who you give access to and for what they do with it. Tell us promptly if you think someone has access who should not.

Everyone at your company shares one account. There is no per-person charge, and adding a colleague costs nothing.

3. What you may and may not send

You must have a lawful reason for sending each agreement and for holding the data in it. You must not use SignPal to send anything unlawful, fraudulent or deceptive, to impersonate anybody, or to send unsolicited bulk messages.

If we believe an account is being used for any of these, we may suspend it. We will tell you why unless the law prevents us.

4. Electronic signatures

Electronic signatures are legally valid in the United Kingdom for the great majority of agreements. A small number of documents still require a traditional signature or a witness, and some require a higher standard of electronic signature than SignPal provides.

Deciding whether an electronic signature is appropriate for a given document is your responsibility, not ours. If you are unsure, take advice.

Where an agreement is completed on paper rather than electronically, the certificate says so, and says plainly that we did not witness the signatures. We record what the person uploading the document tells us, on their word.

5. Paying for it

You pay for each agreement that is completed. An agreement that is declined, withdrawn, or never signed costs nothing.

Credits are bought in advance and do not expire. There is no subscription and nothing renews automatically, so there is nothing to cancel.

Prices are published on our website. If we change them, existing credits keep the value you paid for them.

6. Your data and your customers' data

You own your agreements and everything in them. We hold them so the service can work, and we do not use them for anything else.

For the data inside an agreement you are the controller and we are the processor. That means you decide what is sent and why, and we act on your instructions. The privacy policy sets out what we do, and the data processing terms attached to it govern how we do it.

Who else processes it. We use a small number of other companies to run the service, each of them under a contract that binds them to our instructions. A list of them, and what each one does, is available on request from privacy@signpal.co.uk. We will tell you before we add a new one.

How long we keep things. A completed agreement is held for twelve months, after which we delete our copy. The record of who signed and when is held for three years. Download anything you need to keep before those periods run out. If your own rules require you to hold agreements for longer, and in many industries they do, that is for you to arrange.

7. Availability

We aim to keep SignPal running and available, but we do not promise it will never be unavailable. We may need to interrupt it for maintenance, and we will give notice where we can.

We are not able to control whether an email we send arrives. Email is not a guaranteed medium and a recipient's provider may reject or delay a message. We tell you when we know a message has failed.

8. Ending it

You may stop using SignPal at any time. There is nothing to cancel and no notice to give. Unused credits are not refunded.

We may end your access if you break these terms, or with thirty days' notice for any reason. If we end it without cause, we will refund unused credits.

When an account ends, the retention periods in section 6 still apply.

9. Liability

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not permit us to limit.

Beyond that, our total liability to you in any twelve month period is limited to what you paid us in that period.

We are not liable for the content, validity or consequences of any agreement you send. We are a means of sending and signing documents. What is in them, whether they are appropriate, and what follows from them are yours.

10. Changes to these terms

We may change these terms. If a change matters, we will tell you by email at least thirty days beforehand. Continuing to use SignPal after that means you accept the change. If you do not, stop using it and tell us, and we will refund unused credits.

11. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

Nod88 Ltd 30 High Street, Chepstow, Wales, NP16 5LJ Company number 17381626

hello@signpal.co.uk